Keratin Therapy FAQ


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Q: What is Keratin Complex Smoothing Therapy?
A: The Smoothing Therapy line is comprised of advanced, in-salon treatments that restore and restructure the hair by infusing a special blend of hydrolyzed keratin deep into the cuticle. The hydrolyzed keratin is bonded to the cuticle with heat from a flat iron to relax the hair’s subcuticle layer, resulting in renewed smoothness and shine.


Q: What is the difference between the Natural Keratin Smoothing Treatment and Express Blow Out?
A: Natural Keratin Smoothing Treatment, our signature Smoothing Therapy, was created especially for frizzy, curly texture and is effective on all hair types. It is a revitalizing and rejuvenating treatment that seals keratin into the cuticle to lock out frizz-causing humidity and reduce curl. One treatment gives long-lasting results for up to five months and requires a 72-hour waiting period post-treatment. Our newest Smoothing Therapy, Express Blow Out, is a unique, one-hour service that gives the hair a softer, smoother and silkier texture for up to six weeks. Hair can be washed after just eight hours. Express Blow Out is perfect for all hair types.


Q: How much time should be allowed for each client?
A: Time should be determined on an individual basis. Keratin Complex recommends an initial consultation with each client to determine hair length, type and texture. As a general rule, please allow a two- to three-hour window for the Natural Keratin Smoothing Treatment and a one-hour window for Express Blow Out.


Q: What results can be expected after the Natural Keratin Smoothing Treatment?
A: The hair will be more manageable and easy to style, and will be resistant to humidity. It will feel noticeably softer and silkier, with added life, shine and vibrance.


Q: Should the hair be colored before or after the treatment application?
A: A great time to have the treatment done is directly after permanent color, semi-permanent color or highlights. The treatment seals the color in, making it last longer and appear more vibrant. If you choose to have color applied after the treatment, we recommend waiting at least two weeks.


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Q: Should the hair be cut before or after the treatment?
A: We recommend that the hair be cut after the treatment, as the hair will have a smoother texture and will lie differently.


Q: Can the treatments be done on chemically treated, relaxed or straightened hair?
A: Yes; in fact, the Smoothing Therapy treatments work to repair damage caused by chemical treatments. It is recommended to wait two weeks between any chemical services and adjust iron temperature based on hair type as listed in instructions.


Q: How many days after the Natural Keratin Smoothing Treatment before the hair can get wet or be washed?
A: You must wait three days (72 hours) before washing your hair or swimming.


Q: Can the hair be pulled back or clipped up during the 72-hour waiting period?
A: No. Avoid making any impressions on the hair from clips, ponytail holders, hats or sunglasses.


Q: What should be done if the hair gets wet during the 72-hour waiting period?
A: Blow-dry and flat iron with medium to low heat as soon as possible.


Q: What kind of shampoo and conditioner should be used?
A: Keratin Care Shampoo & Conditioner (sodium chloride-free formula) or Keratin Color Care Shampoo & Conditioner (sodium chloride- and sulfate-free formula).


Q: How often can the Smoothing Therapy treatments be performed?
A: The treatment can be done as often as every 4 to 6 weeks.


Q: Is the reapplication of the Smoothing Therapy treatments done on the entire head or just on the new growth?
A: Reapplication is done on the entire head.


Q: How long will the Smoothing Therapy treatment results last?
A: The Natural Keratin Smoothing Treatment lasts up to five months, and Express Blow Out up to six weeks, depending on lifestyle, maintenance and adherence to all aftercare instructions.


Q: What should I do to maintain my treatment results?
A: It’s important to use a sodium chloride-free shampoo, like Keratin Care Shampoo, which will not strip keratin from the hair. Intense Rx Ionic Keratin Protein Restructuring Serum contains 25% keratin protein and offers instant damage repair for split ends and breakage. Infusion Keratin Replenisher replenishes keratin when used as a daily styling aid, while hydrating and creating a smooth, shiny finish. The new Style Therapy styling product collection works in harmony with our Smoothing Therapy treatments to main results while improving the hair’s styling capabilities.


Q: Can the treatments be done on pregnant or nursing women?
A: It is not recommended.


Q: Does Keratin Complex provide technical support?
A: Yes, we are here to answer your questions. For all consumer inquiries, please email us or call (201) 836-0477


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